Last updated: May 7, 2026
Soyam Maison ("Soyam," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, place an order, or otherwise interact with our brand.
We collect information you provide directly (name, shipping and billing address, email, phone, payment details processed by our payment partners), information about memories or scent preferences you submit, and technical data automatically collected via cookies and similar technologies (IP address, device, browser, pages viewed, referring URL).
We use information to fulfill orders and bespoke fragrance creations, communicate with you about your order or inquiries, improve our products and website, send marketing communications you have opted into, prevent fraud, and comply with legal obligations.
We share information only with trusted service providers (payment processors, shipping carriers, email and analytics providers), with authorities when required by law, and in connection with a corporate transaction. We never sell your personal information.
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, and to opt out of marketing or certain processing. California residents have rights under the CCPA/CPRA; EU/UK residents have rights under the GDPR/UK GDPR. To exercise any right, contact us at privacy@soyam.maison.
We retain personal data only as long as necessary for the purposes described or as required by law, and we use reasonable technical and organizational measures to protect it. No method of transmission over the internet is 100% secure.
Our products and website are not directed to children under 13, and we do not knowingly collect personal information from them.
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Questions? Contact Soyam Maison, Maryland, USA — privacy@soyam.maison.